FAQ

Pre-Sales


  1. Where is your data center located?
    Equinix Data Center is located in Singapore.

  2. How long will it take for my server account to be set up?
    All server accounts are activated instantly, 24 hours a day, seven days a week. You will receive your welcome email within seconds of your account being ordered. The dedicated server will be immediate available upon payment confirmation.

  3. What payment do you accept?
    Paypal or Credit Cards by Paypal.

  4. Did not receive Ready Server email notification?
    If you have not received our email, kindly check your junk mail folder or login to Ready Server Client Portal to retrieve the email message.

  5. What is Ready Server Client Portal?
    Ready Server Client Portal is a portal where customers can login to access the billing, server and subscription information. You could view and print out your invoice, make the payment via Paypal or Credit Cards by Paypal and also check your service subscription period.
    Click to login Client Portal

    All emails sent by Ready Server will keep a copy in Ready Server Client Portal. If you have not receive any email from us, you could login to Ready Server Client Portal to retrieve the message.

    Purpose of Ready Server Client Portal
    - Access invoice
    - Make payment via Paypal or credit card by Paypal
    - Check the service subscription
    - Retrieve all emails sent by Ready Server

    Note:

    1. If you not received our email, kindly check your junk mail folder or login to Ready Server Client Portal for the email information.
    2. If you have changed your administrator email, kindly notice us immediately. All related billing, technical or authorization emails will only send to administrator.

  6. What kind of customer 24/7 support provided?
    All server is self managed, our technical support is outsource to our data center partner which is operate 24/7. The support service as follows:
    *Standard Technical Support is carried out during office hours from 9:30am - 6:00pm, Mon-Friday (Exclude public holiday). It will be charged US$99 per case per hour subject to resource availability.
    *Premium Technical Support to provide support during non-office hours. It will be charged US$299 per case per hour subject to resource availability.


    Alternatively, for 24/7 support you may engage server management company to assist on support matter. Below companies for your reference:
    https://www.platinumservermanagement.com
    https://www.rack911.com
    http://www.queryfoundry.com

  7. How long will it take to set up the dedicated server?
    The dedicated server will be immediate available upon payment confirmation.

  8. Do you offer RAID support?
    All our server can support software raid. Hardware raid can be added at additional US$30/month + one time US$99 setup fee.

  9. Is any limit on the number of IP address for dedicated servers? Can I use my own IP address?
    Maximum 5 usable IP per server. You can provide your own /24 IP address, we can announce for you at no additional cost.

  10. How much for the add on hardware do you charge?
    Additional 8GB RAM, US$20/month + one time US$99 setup fee.
    Additional 1TB SATA HDD, US$20/month + one time US$99 setup fee.

  11. What happens if in the event of server hardware failure?
    In the event of server hardware failure, refund will be provided to customer on prorated basis. You may subscribe the new dedicated server in order to proceed your business.
    Alternatively, you may submit the request for technical support to troubleshoot/hardware replacement. It will be charged at US$99/per case or per hour.

  12. Will you charge GST for international customer?
    No GST incurred for non-Singapore customer.

  13. How to waive the GST for first time non-Singapore customer sign up?
    In Order Checkout page, enter Your Details.
    Please click "Update" for "Tax may be charged depending upon the state and country selections you make. Click to recalculate after making your choices. (After updated, GST charge will be removed in checkout description for non Singapore customer.)
    Click "Complete Order" to proceed the payment.

  14. Do you have speed testing for network?
    You can do the online speed testing for network (speed, traceroute, ping and etc.) at http://speedtest.readyserver.sg
    Speed Test IP: 103.47.209.18

  15. Do you provide DoS/DDoS protection or mitigation services (Denial of Service or Distributed Denial of Service) ?
    We do not provide DDoS protection or mitigation services, if you server ip is being targetted for DDoS attack, our system will auto null route (blackhole) your IP address for up to 24 hour. We reserved the rights to terminate customer servers that frequently being attacked.

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Technical

  1. How to get VPN login information?
  2. How to setup VPN access?
  3. How to get IPMI login information
  4. How to access IPMI?
  5. How to mount Virtual CD-ROM ISO file?
  6. How to perform OS installation?
  7. How to resolve IPMI ipKVM console connection failed?


Technical

  1. How to get VPN login information?
    Submit the "Request VPN Login" via Client Portal Server Management, VPN information will be received by email. Please visit technical tutorial in item 4 as link below:
    Client Portal Server Management Tutorial

  2. How to setup VPN access?
    Please visit technical tutorial as link below:
    VPN Access Tutorial (Windows OS)

  3. How to get IPMI login information?
    Submit the "Request IPMI Login" via Client Portal Server Management, IPMI information will be received by email. Please visit technical tutorial in item 4 as link below:
    Client Portal Server Management Tutorial

  4. How to access IPMI?
    Please visit technical tutorial as link below:
    Quanta IPMI Access Tutorial

  5. How to mount Virtual CD-ROM ISO file?
    Please visit technical tutorial in section "Using the KVM Console - 2.Mounting CD-ROM images" as link below:
    Quanta IPMI Access Tutorial

  6. How to perform OS installation?
    You are able to perform self-service manual OS installation through IPKVM/IPMI access via secure VPN, OR automated Client Portal Server Management via billing portal. Please visit technical tutorial link below:
    Quanta IPMI Access Tutorial
    Client Portal Server Management Tutorial

    Below is server management and OS installation quick guide for your reference:
    1. The server is empty with No operating system by default.

    2. Login to client portal (https://portal.readyserversg.com) to manage server. You may find the related server information such as IP address, subscription details and etc.
    - After login, click "Services" → "My Services" → "View Details"

    3. In the Server Information Page, you may perform the various function.
    - Power On Server, Power Off Server, Reboot Server)
    - Request IPMI Login via Email
    - Request VPN Login via Email
    - Automated OS Installation.(Refer to item 4)

    4. Automated OS installation (CentOS 6 64bit or Windows 2008 R2 Standard Edition Only).
    - In the server information page, select the OS you want to install. Currently we only support CentOS 6 64bit or Windows 2008 R2 Standard Edition.
    - Enter the server OS password.
    - After that select, click "Submit OS Installation Request".
    - After submit the OS installation request, you will need either to "power on" the server(if current server status is power off), or "reboot server" to allow the automated OS installation to kickstart. Please wait while our automated OS installation to install the operating system. If you want to view the server console screen to monitor the installation process, please follow Step 5 instruction.

    OR
    5. Manual OS installation or IPMI/KVM.

    - In the Client portal's server information page. Go to "Services" → "My Services" → "View Details".
    - Click "Request IPMI login via Email"
    - Click "Request VPN login via Email"
    - You will receive 2 email, one include the userid and password for IPMI, one include the userid and password for VPN account.
    - Please follow the following instruction to create you VPN account in your Windows PC to access back-end server management.
    VPN Access Tutorial
    - After you have successfully connect to our VPN network, you may access to server IPMI, refer to the information on the email you receive for IPMI.
    - At server IPMI page, you may perform manual OS installation by mounting your own OS ISO image file.
    - Please follow the following instruction to gain access to server console, and how to mount your own OS ISO image file.
    Quanta IPMI Access Tutorial

  7. How to resolve IPMI ipKVM console connection failed?
    Please visit technical guide as link below:
    Resolve KVM Connection Failed Guide

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